Office Policies


Office Policies

Pre-Visit


Please arrive early for your first visit if you haven’t already completed your health history forms. Bring your insurance ID cards (if applicable) as well as records from your previous dentist if available. It can be helpful to make a list of any questions you have for the doctor before you come in, as it can be easy to forget something you want to ask about on your visit. If you are nervous about visiting the dentist please let us know so we can make sure to put you at ease. We want to make your visit as pleasant as possible and strive to provide a warm caring environment in order to serve you. Children under the age of 18 should be accompanied by their parent or legal guardian on their first visit. Please let us know if you have any special needs before coming in for your appointment so we can do our best to accommodate you. We look forward to seeing you soon!


Insurance


Dental Insurance is different from Medical Insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.

An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment. Please let us know if you have questions about our financial policies or financing options prior to your treatment.


Cancellation Policy


Kindly provide at least 48 hours notice for any appointment that needs to be rescheduled. Appointments cancelled in less than 24 hours may be subject to a cancellation charge.